Terms & Conditions 

SAUTAM is the result and the outcome of our passion for fashion and our commitment to a better world. We want each of our creations to translate a positive message to our customers who, when they come to SAUTAM.co, feel confident and feel safe while shopping.


These following Terms of Use & Service aim to define the rights and obligations of SAUTAM and of the Customer regarding products sold by SAUTAM on www.sautam.co (hereafter known as the Site). They apply exclusively between the company SAUTAM (hereafter known as SAUTAM), with registered office in France at 7 Place Henri IV - 94220 Charenton-Le-Pont (SIRET code: 899 790 901 00016) and any individual consumer visiting or making a purchase via said Site (hereafter known as "the Customer"). If you have any comments about SAUTAM, you can email us at service-client@sautam.co.
On the Site, Customers can order SAUTAM products online (hereafter known as “the Product (s)”) in accordance with these general conditions.
On the Site, the terms "we" "us" and "our" refer to SAUTAM. SAUTAM offers this site, including all information, tools and services available from this site to you, the Customer, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting this Site and / or purchasing one of our Products, you engage in our "Service" and agree to be bound by the following terms ("Terms of Use & Service", "General Conditions of Sale and Use" , "Terms"), including additional terms, conditions and policies referred to herein and / or accessible by hyperlink. These Terms of Use & Service apply to all users of this Site, including but not limited to users who browse the Site, who are sellers, customers, merchants, and / or content contributors.

Please read these Terms of Use & Service carefully before accessing or using our Site. By accessing or using any part of this Site, you agree to be bound by these Terms of Use & Service. If you do not agree to all of the terms and conditions of this agreement, then you must not access the Site or use the services offered therein. If these Terms of Use & Service are considered an offer, acceptance is expressly limited to these Terms of Use & Service.

In particular, we wish to draw your attention to our policies relating to the terms of purchase within the Terms of Use & Service and our Privacy Policy. We reserve the right to only accept orders from those over 18.

We may modify the Terms of Use & Service from time to time. Please read the Terms of Use & Service and check back often. If you do not agree to any change to the Terms of Use & Service then you must immediately stop using the site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

Our store is hosted on Shopify Inc. The e-commerce platform provides us services to sell our products and services to you.

These Terms of Use & Service are permanently accessible at the following address: https://bit.ly/3k9JnlU in digital format allowing their printing and / or downloading, so that the Customer can proceed to their reproduction or to their backup.


1. Terms of use of our online store
2. General Conditions
3. Registration and account terms and conditions
4. Accuracy, exhaustiveness and topicality of the provided information
5. Pricing Policy
6. Products quality and compliance
7. Eligibility to purchase
8. Orders
9. Delivery
10. Payment
11. Exchanges and Returns
12. Conditions relating to withdrawal
13. Optional Tools
14. Third Party
15. Comments, suggestions and other user proposals
16. Prohibited Uses
17. Intellectual property rights
18. Contents
19. No Commercial Use
20. Your Activity
21. Guarantees and Liability
22. Your rights
23. Disclaimer of Warranties and Limitation of Liability
24. Personal information
25. Errors, Inaccuracies and Omissions
26. Compensation
27. Severability
28. Termination
29. Entire Agreement
30. Force majeure
31. Governing law and dispute resolution
32. Changes to the termes of use and service
33. Contact Details


By accepting these Terms of Use & Service, you declare that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any person of age you are responsible for using this website.

Use of our products for any illegal or unauthorized purpose is prohibited, and you must not, as part of using the Service, violate the laws of your jurisdiction (including but not limited to the laws relating to copyright).

You must not transmit worms, viruses or any other malicious code.

Any breach or violation of these Terms of Use & Service shall result in the automatic and immediate termination of your Services.


We reserve the right to deny access to the services to any person at any time, for any reason.

You understand that your content (excluding your credit card information) may be transferred unencrypted, and this implies (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements for connecting networks or devices. Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service or use of the Service, or any access to the Service or contact on the Site, through which the Service is provided, without explicit prior written authorisation from us.

The headings used in this agreement are included for your convenience, and will not limit or affect these Terms.


To use some of the services or features made available to you on this site you will need to register for an account. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address service.client@sautam.co. We may also change registration requirements from time to time.

Here are the some of the benefits you’ll be able to enjoy by registering with us for a SAUTAM account:

- Track your orders and review past purchases
- Request your return or exchange directly from your account
- Build a customised Wish List to create personalised outfits that you can email to friends and family. Plus, you can also print your shopping lists for increased convenience
- Add sold out items to your Wish List so you can see if more stock arrives
- Save your address and card details so you can shop even quicker next time
- Manage your account details, address book and email preferences

To create an account, simply select the account icon above the navigation bar and choose 'I am new to SAUTAM' to fill in your details. The account password you create should be unique and kept secure, and you must notify SAUTAM immediately of any breach of security or unauthorised use of your account.

Should you have any issues with your account or need any help in relation to it, then please do not hesitate to contact our Customer Care Team. However, please note that we can only communicate with the named account holder in relation to any questions, changes or cancellation of an account.

Forgotten password

If you have forgotten your password, click here to change it and follow the "Forgot your password" instructions on the account page. For security reasons we are unable to send your password via email.

Please refer to our Privacy Policy for information about how we use your data.


We are not responsible if the information available on this Site is not accurate, complete or up to date. The content of this Site is provided for informational purposes only and should not constitute your unique source of information for making decisions, without first consulting more accurate, complete and up-to-date sources of information. If you decide to rely on the content presented on this Site, you do so at your own risk.

This Site may contain certain prior information. This prior information, by nature, is not up to date and is provided for informational purposes only. We reserve the right to change the content of this Site at any time, but we have no obligation to update any information on our Site. You agree that you are responsible for monitoring changes to our Site.


Prices shown on the Site are in Euros, Pound Sterling, US Dollar, Canada Dollar or in Yen, depending on the country where you are shopping, and are inclusive of VAT, excluding shipping costs, at the applicable rate unless you have selected an alternative country where VAT is not chargeable.

Shipping costs will be indicated in the Customer's basket, before the checkout of the order.

All prices and offers remain valid as advertised from time to time. The price of a product displayed on the site at the time the order is accepted will be honored, except in cases of patent error.

From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.

Customers purchasing from a country served as DDP will incur relevant import duty and tax. These costs are included in the final purchase price.

If you are a customer whose credit/debit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction and your bank may charge you an international transaction fee. SAUTAM is not responsible for any such fee or charge.


The Products offered for sale are presented on SAUTAM.co and accompanied by a description.

Our Products comply with the standards applicable in France.

All of our products are produced in limited quantities. With some exceptions, no restocking is planned. First come, first served! However, some products may be reissued, subject to strong customer interest.

All of our Products are available continuously, while stocks last.

Some Products or services may be exclusively available online on our website. These Products or Services may be available in limited quantities and may only be subject to returns or exchanges in accordance with our Return Policy.

We have done our best to display as clearly as possible the colors and images of our Products that appear on our store. We cannot guarantee that the display of colors on your computer screen will be accurate.

Thus, elements such as photographs, texts, graphics as well as all the information and characteristics illustrating and / or accompanying the products are not contractual, which the customer acknowledges

Therefore, SAUTAM takes no responsibility for any error or omission of details or any change of such details by suppliers and/or publishers.

We reserve the right, but are not obligated to do so, to limit the sales of our Products or Services to any person, and in any geographic region or jurisdiction. We could exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any Product or Service we offer. All product descriptions and product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to stop offering a product at any time. Any service or product offer made on this Site is void where prohibited by law.

We do not guarantee that the quality of any Products, Services, information, or any other merchandise that you have obtained or purchased will meet your expectations, nor that any errors in the Service will be corrected.


The Customer declares to be at least 18 years old and to have the legal capacity or to have parental authorization allowing him or her to place an order on the site.

In order to make purchases on the site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.

The site is available only to individuals and others who meet the SAUTAM terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to SAUTAM, whose applications are acceptable to SAUTAM and who have authorised SAUTAM to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. SAUTAM may restrict the quantities of an item being shipped to any one customer or address.

By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where SAUTAM feels necessary and to the extent permitted by the applicable laws, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.

Furthermore, you agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

The Customer is responsible for the consequences resulting from false or inaccurate information transmitted or the recovery of which would be illegal.

The Customer can modify his data in the "my account" section.

Please refer to our Privacy Policy for information about how we use your data.


To place an order, you must add items to your Shopping Bag, enter your billing/shipping address, select your delivery option and choose your payment method to complete your order.

All orders are subject to acceptance and availability, and items in your Shopping Bag are not reserved and may be purchased by other customers.

Any order will only be validated after acceptance of payment.

SAUTAM can accept orders within the limits of available stocks. He informs the Customer of the availability of the Products sold on the Site at the time of confirmation of the order.

If, despite of our carefulness and vigilance, the products are unavailable, SAUTAM will inform the Customer by e-mail as soon as possible. The Customer may then cancel his order and be refunded, if applicable, the sums already paid.

SAUTAM could not be held for person in charge in the event of unavailability or out-of-stock condition of the product, nor it can lead to any right for compensations or damages.

In addition, we reserve the right to refuse any order you place with us. We may, at our sole discretion, reduce or cancel the quantities purchased per person, per household or per order. These restrictions could include orders placed by or from the same customer account, the same credit card, and / or orders that use the same billing and / or shipping address. In the event that we modify or cancel an order, we may attempt to notify you by contacting you at the email and / or billing address / telephone number provided at the time the order has been placed. We reserve the right to limit or prohibit orders which, in our sole judgment, may appear to be from merchants, resellers or distributors.


SAUTAM delivers Products to France and to all countries of the European Union and can deliver to any country on request.

Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.

Please note that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods. Delivery times appearing on the site are estimates and are to be used as a guide only and commence from the date of dispatch. In any event, we will deliver the goods to you within 30 days of the day on which we accept your order. SAUTAM is not responsible for any delays caused by destination customs clearance processes. If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.

The products are shipped with the delivery slip, to the delivery address indicated by the Customer when ordering. Delivery cannot be made to hotels or PO boxes. In order for these deadlines to be respected, the Customer must ensure that they have provided us with exact and complete information concerning the delivery address (such as, in particular: street, building, staircase number, access codes names and / or intercom numbers, etc.).

Delivery is made by the transfer of physical possession or control of the Product and will be made to the address you have given us; It will be worth transfer of ownership except in the event of payment by installments. You acknowledge that the transfer of ownership of the property can only made upon receipt of the full Price by SAUTAM.

Delivery of the Product (s) will be made either to you or to the third party you have designated.

If your delivery is delayed for more than 7 days from the initial scheduled date, if the product has not been shipped, the Customer may denounce the order by registered letter with acknowledgment of receipt and request the refund of his order.

If the item was shipped before receipt of the cancellation of the order for delay in delivery of more than 7 days, SAUTAM will refund the item and the shipping and return costs, once we receive the item and check its conditions.

SAUTAM insures to inform the Customer the status of his order.

Should a parcel be damaged (package opened, missing products, etc.), the customer should notify the carrier and SAUTAM, by any means, within 3 days of receiving delivery of the product.


Full payment must be made when ordering. At no time can the sums paid be considered as a deposit or deposit.

Payment can be made by Visa, MasterCard, American Express, and Maestro, and any other methods which may be clearly advertised on the site from time to time.

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to SAUTAM.co. Payment will either be debited and cleared from your account upon dispatch of your order, or processed at the latest five days after the date of purchase, whichever is earlier.

SAUTAM does not accept payment by check or payment in cash upon receipt.

For any transaction, the Customer must indicate the number appearing on the front of his card, its expiration date and security code appearing on the back (last three digits).

The communication by the Customer of his bank card number constitutes authorization for SAUTAM to debit his account up to the amount of his order.

We take reasonable care to make our site secure. All credit/debit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment.

To help ensure that your shopping experience is safe, simple, and secure, SAUTAM uses Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the site.

No cash on delivery will be accepted, whatever the reason.

All of these means of payment are edited and executed by third-party companies. Thus, we never have access to your bank details.

Also, in order to prevent fraud, we used order verification procedures. These means can allow us to block and, if necessary, cancel an order if fraud is detected. You will then be notified by email at the address you have given us. If this cancellation is not relevant, you may challenge our decision by contacting us.

To finalize the order you will have to click on “I confirm my order”. You acknowledge that placing an order implies an obligation to pay - the non payment prevents the creation of order. You will then be immediately given an order number.

Your confirmation of the order and its payment bring about the conclusion of a contract between SAUTAM and you.


Right of withdrawal

In accordance with article L.211-18 of the French Consumer Code, you have the right to cancel your order with us provided you give us written notice within 14 days without giving any reason.

The cancellation period will expire 14 days from the day after the day on which you (or someone you nominate, other than a carrier) receives the last of the goods.

In case of cancellation (purchase of the wrong product or error on the size for example), contact us by e-mail as soon as possible, after the order, to avoid shipping and find a solution together. If the product has already been shipped, we will apply the normal conditions for a return (payment of return fees).

In accordance with article L.221-23 of the French Consumer Code, once you have exercised your right to cancel, you must the send the products back to SAUTAM within 14 days of the date you notified SAUTAM of your decision to withdraw.

After the expiration of this fourteen (14) day period, you will have to bear the cost of returning the Product(s)

If we do not receive the cancelled Product(s) back, we may arrange to have them collected from you at your cost.

You shall return cancelled orders to: SAUTAM, 180, rue du Maréchal Leclerc, 94410 Saint-Maurice, FRANCE, without undue delay and in any event not later than 14 days from day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired.

In accordance with the applicable legislation, we will issue you with a full refund including the shipping cost paid by you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make reimbursement using the same means of payment as you used for the initial transaction.

We may withhold the refund until we have received the Product (s) or until you have provided proof of shipment of the Product, whichever is earliest.

Exchanges and Returns using our free collection service

As an alternative and without prejudice to your rights under the French Consumer Code, you may prefer to exchange or return items using our free returns collection service. You must request your return and send your unwanted items back to us within 14 days for a refund of the value of the item only.

Shipping is complementary on the replacement item, but exchanges made to destinations outside of the EU will be processed for customs clearance and therefore any relevant import duty and tax charges will apply. If you selected PayPal when you placed your order, any applicable taxes and duties on your exchange should be paid with your debit or credit card.

Exchanged products can then be returned in accordance with the French Consumer Code and these Terms & Conditions.

Our Policy

Items should be returned unused and with all SAUTAM garment tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.

Please email service-client@sautam.co if any of your purchases have been delivered without SAUTAM tags.

All returns should be requested before you send your item(s) back to us to allow for easy identification and prompt processing. Unidentified returns will be returned to the sender.

Faulty products

Products are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care.


We have made every effort to display as accurately as possible the colors of our products that appear on SAUTAM. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

Repeated Returns

We offer a flexible returns policy to make your online shopping experience even easier. However, customers returning items repeatedly may be refused at our discretion.

Non-SAUTAM returns

Please be aware that we will not be held responsible for any items that are returned to us which were not purchased from SAUTAM. This includes personal items as well as items which may have been purchased from other third party companies. Whilst we will make reasonable efforts to try and locate the owner of any such items, it is your responsibility to contact our Customer Care as soon as possible in order to arrange their return to you.

Please note that we will only ever be able to return the items to you directly, and not to any third party or company.

We will keep non-SAUTAM items for up to one month, however we reserve the right to dispose of them as we deem fit after this time (which may include donating such items to a charity of our choice). Any hazardous or flammable products, as well as items of little monetary value (e.g. pens, glasses, keys) will be disposed of immediately.


Contracts are not subject to the right of withdrawal:

- Products made to the consumer's specifications or clearly personalized;
- Products which have been unsealed or damaged by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.


We may provide you with access to third party tools over which we do not monitor, control or influence.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no legal liability resulting from or relating to the use of these optional third party tools.

If you use the optional tools offered on the Site, you do so at your own risk and at your own discretion, and you should review the terms on which such tools are offered by the relevant third party provider(s).

We may also, in the future, offer new services and / or new features on our Site (including new tools and resources). These new functionalities and these new services will also be subject to these Terms of Use & Service.


We may include hyperlinks on this site to other websites or resources operated by parties other than SAUTAM, including advertisers. SAUTAM has not reviewed all of the sites linked to its website and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources to the extent permitted by the applicable law.


If, at our request, you submit specific content (for example, to participate in promotional competitions), or if without request from us, you send creative ideas, suggestions, proposals, plans or other material, whether online, by email, by post, or otherwise (collectively, “comments”), you grant us the right, at any time, and without restriction, to edit, copy, publish, distribute, to translate and otherwise use and in any media any comments you send to us. We are not and should not be required (1) to maintain the confidentiality of comments; (2) to pay compensation to anyone for any comments provided; (3) to respond to comments.

We may, but have no obligation to do so, monitor, edit or remove content that we believe, in our sole discretion, to be illegal, offensive, threatening, abusive, defamatory, pornographic, obscene or otherwise objectionable, or that infringes any intellectual property or these Terms of Use & Service.

You agree to write comments that do not violate the rights of third parties, including copyrights, trademarks, privacy, personality, or other personal or proprietary rights. You also agree that your comments will not contain illegal, defamatory, offensive or obscene content, nor contain any computer viruses or other malicious software that could in any way affect the operation of the Service. or any related website. You may not use a false email address, pretend to be someone that you are not, or try to mislead us and/or third parties as to the origin of your comments. You are fully responsible for all comments you post and their accuracy. We take no responsibility and disclaim any liability for any comments you post or any other third party posts.


In addition to the prohibitions set out in this Terms of Use & Service, you are prohibited from using the site or its content: (a) for illegal purposes; (b) to induce third party to perform or participate in illegal acts; (c) to violate any regional order or any international, federal, provincial or state law, rule or regulation; (d) to infringe or violate our intellectual property rights or those of third parties; (e) to harass, mistreat, insult, hurt, defame, slander, denigrate, intimidate or discriminate against anyone on the basis of sex, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or could be used in such a way as to compromise the functionality or operation of the Service or any associated, independent, website or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, hijack a domain, extort information, browse, explore or scan the web (or any other resource); (j) for obscene or immoral purposes; or (k) to violate or bypass the security measures of our Service, any other website, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating prohibited uses.


Your use of the site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including SAUTAM Software and all HTML and other code contained in this site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by SAUTAM and/or its third-party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.


In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this site. SAUTAM tries to ensure that the information on this site is accurate and complete. SAUTAM does not promise that SAUTAM's Content is accurate or error-free. SAUTAM does not promise that the functional aspects of the site or SAUTAM's Content will be error free or that this site, SAUTAM Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of SAUTAM and we accept no responsibility for any such views expressed in any media.


This site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this site. You may not use this site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.


You agree that you will be personally responsible for your use of this site and for all of your communication and activity on and pursuant to this site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms of Use & Service, we may deny you access to this site on a temporary or permanent basis.


SAUTAM commits to use the confidential information of Customers only in the context of the operation of its Site.

For the success of the order, personal data collected will be processed by computer, the customer acknowledges having knowledge of this matter.

As such, informations concerning the Customer may be communicated to SAUTAM technical service providers.

In addition, SAUTAM may apply technical means to obtain non-personal information relating to Internet users and intended to improve the functionality of the Site, for example by tracking the number of visitors to certain pages.

In accordance with the law of January 6, 1978 amended by the law of August 6, 2004, the Customer has the right to access and rectify personal data concerning him appearing in SAUTAM's datas. All requests must be sent by e-mail to: service-client@sautam.co or by mail post to the following address: SAUTAM, 7 Place Henri IV, 94220 Charenton-Le-Pont, FRANCE.


You have certain rights under the applicable law. These include:

That any products you order through this site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this site;

Certain remedies if a product is defective. In this regard, without prejudice to the application of the mandatory consumer protection provisions, all products sold by SAUTAM are covered by a 24 month guarantee for lack of conformity. Please contact Customer Care within a period of 2 months from the day when you noticed the fault. In the case of lack of conformity, you may choose between a repair or a replacement of the product. If these options are not available, you are entitled to either require SAUTAM to make an appropriate reduction in the price or to terminate the contract; and

A right to cancel any order for a product within 14 days after the date of receipt of the product, and receive a full refund even if it is not defective.

Nothing in the Terms of Use & Service is intended to affect these rights.


We do not warrant or claim that your use of our Service will be uninterrupted, prompt, secure, or error free.

We do not guarantee that the results that may be obtained through the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time without notifying you first.

You expressly agree that your use of the Service, or your inability to use it, is at your sole risk. The Service and all products and services provided to you through the Service are (unless we expressly state otherwise) provided "as is" and "as available" for your use, without representation, without warranties and without conditions of any kind, express or implied, including all implied warranties of merchantability or fitness for a particular purpose, durability, title and non-infringement.

SAUTAM, our directors, managers, employees, affiliates, agents, contractors, interns, suppliers, service providers and licensors can in no way be held responsible for any injury, loss, claim, or direct, indirect, incidental damage, punitive, special, or consequential damages of any kind, including but not limited to loss of profits, revenues, savings, data, replacement costs or any similar damages, whether contractual, tort (even in negligence), strict liability or otherwise, arising out of your use of any service or product derived from this Service, or as to any other claim relating in any way to your use of the Service or of any product, including but not limited to any error or omission in any content, or any loss or damage of any kind arising from use of the Service or any content (or product) posted, transmitted, or otherwise made available through the Service, even if you have been made aware of the possibility that they may occur. Because some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, our liability is limited to the extent permitted by law.


Submission of your personal information to our store is governed by our Privacy Policy. Click here to view our Privacy Policy.


From time to time there may be information on our site or in the Service that may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, fees. product shipping, delivery times and availability. We reserve the right to correct any errors, inaccuracies, omissions, and to change or update information or cancel orders, if any information in the Service or on any related website is inaccurate, at any time and without notice (including after you have placed your order).

We are under no obligation to update, change or clarify any information in the Service or on any related website, including but not limited to pricing information, except as required by law. No set update or refresh date in the Service or on any related website should not be taken into account in concluding that information in the Service or on any related website has been modified or updated.


At our request, you agree to compensate us fully, defend us, and hold us SAUTAM harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms of Use & Service by you, including the use by any other persons accessing this site using your Internet account caused by your action or inaction.


In the event that a provision of these Terms of Use & Service is deemed to be illegal, void or unenforceable, this provision may nevertheless be applied to the full extent permitted by law, and the non-applicable part must be considered as being dissociated from these Terms of Use & Service, this dissociation must not affect the validity and the applicability of all the other remaining provisions.


The obligations and responsibilities undertaken by the parties before the termination date will remain in effect after the termination of this agreement for all purposes.

These Terms of Use & Service are effective unless and until terminated by either you or not. You can terminate these Terms of Use & Service at any time by notifying us that you no longer wish to use our Services, or when you stop using our site.

If we believe, in our sole discretion, that you are unsuccessful, or if we suspect that you have been unable to comply with the terms of these Terms of Use & Service, we may also terminate this agreement at any time without notifying you in advance and you will remain liable for all sums due up until the date of termination (including this), and/or we may deny you access to our Services (or any part thereof). ).


Any failure on our part to exercise or apply any right or any provision of these Terms of Use & Service should not constitute a waiver of this right or provision.

These Terms of Use & Service or any other policy or operating rule that we post on this site or in connection with the Service constitute the entire understanding and understanding between you and us and govern your use of the Service, and supersede all communications, proposals and all agreements, prior and contemporary, oral or written, between you and us (including, but not limited to any prior version of the Terms of Use & Service).

Any ambiguity as to the interpretation of these Terms of Use & Service should not be interpreted to the detriment of the drafting party.


We are not responsible for failure to meet any of our obligations under the Terms of Use & Service where such failure is due to events (force majeure events) beyond our reasonable control.

Expressly, are considered as force majeure or fortuitous event, in addition to those usually retained by the case law of French courts and tribunals, total or partial strikes, lockouts, riots, boycotts or other industrial actions or disputes. commercial, civil disturbance, insurrection, war, bad weather, epidemic, blockage of means of transport or supply for any reason, earthquake, fire, storm, flood, water damage, governmental or legal restrictions, legal modifications or regulatory forms of marketing, computer failure, blocking of telecommunications, including wired or wireless telecommunications networks, and any other case beyond the control of the parties preventing normal execution of the contract.

All the obligations of the parties will be suspended for the duration of the force majeure event, without compensation.

If the force majeure event continues for more than three (3) months, the contract concerned may be terminated automatically without compensation for either party.


Unless otherwise required by law, these Conditions are subject to French law and in particular by the French Consumer Code. Any dispute must be the subject of a prior attempt at amicable settlement. Please note that the European Commission also provides a platform for alternative out-of-court resolution of disputes, available on the website http://ec.europa.eu/odr.

The application of the law designated above may be refused in favor of that of the law of the Buyer's country under the conditions provided for by Regulation No. 593/2008 of June 17, 2008 on the law applicable to contractual obligations.


You can consult the most recent version of the Terms of Use and Service at any time on this page.

We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Use and Service by posting updates and changes to our site. It is your responsibility to visit our site regularly to check for any changes. Your continued use of or access to our site after the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.


Questions regarding the Terms of Use and Service should be sent to us at service-client@sautam.co.